Shipping Policy

We are proud to offer free shipping on all orders.
Shipping time differs from location to location and depends mostly on distance, local carriers and possible customs checks.  The average shipping time is based on previous deliveries. We want to emphasize this number is an average, shipping may take shorter or longer depending on the factors above. Unfortunately, we cannot give you the exact shipping time but the included tracking number should give you a better idea
COUNTRY / REGION  AVERAGE SHIPPING TIME
The United States, Canada 19 days
United Kingdom, France, Spain, Netherlands 22 days
Germany, Switzerland, Austria 20 days
Australia, New Zealand 15 days
Italy, Israel, Mexico, Ireland, Brazil 23 days
Sweden, Portugal, Asia 21 days
Other countries 25 days


These numbers represent the average duration per location, shipping time may differ from the number in the table.
*please expect 3-7 business days processing time. 

Fulfilment status 
Unfulfilled – your order has been accepted and is currently being processed. Fulfilled – your order was shipped successfully and is on its way. Partially fulfilled – part of your order was shipped while the other part is still being processed.

If your order happens to stay unfulfilled or partially fulfilled for longer than 5 days, please contact us at info@petlegos.com. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays